Strategic Approach of EHS Knowledge Management
The strategic approach of knowledge management in the Emirates Health Services based on three main themes and specific objectives:
Theme 01- Capitalizing on Human Capabilities
Including knowledge, talent, skills, capabilities, expertise, training and development of individuals in the organization
Develop KM culture across organization and enable workers to invest on knowledge Ensure the availability of flexible & variety of learning paths Allocate and invest on available human competencies to avoid knowledge loss Theme 02- Governance of Knowledge Management
Set of laws, regulations and decisions that participate in achieving job quality and excellence by choosing appropriate and effective methods
Audit and verify the quality of explicit and tacit knowledge that contributes to the development of performance Ensure the availability of procedures and policies that support knowledge management and governance Theme 03- Knowledge Infrastructure
Availability of IT infrastructures for knowledge management Ensure the availability of knowledge resources and accessibility to all employees that supports decision making Knowledge Management Policy Statement
The Emirates Health Services (EHS) seeks to enhance the health of the individual and society in UAE by providing comprehensive & distinguished health care services, ensure community prevention in a sustainable environment according to the policies, legislation, programs, and partnerships locally and internationally. These aligned with the EHS's vision, mission and strategic directions to achieve its goals that related to provide all administrative services according to the standards of quality, efficiency and transparency.
EHS is committed to adopt and apply an institutional model for Knowledge Management Policy through applying a set of international standards and specifications such as
Quality Management System ISO 9001:2015 Knowledge Management System ISO 30401:2018 Training Management System ISO 10015:1999 Innovation Management System ISO 56002:2019 JCI- Joint Commission International Accreditations and other equivalent international institution such as ISQUA-International Society for Quality Government Excellence Model- Generation 04 EHS is working to provide high quality of services to meet the required needs and achieve satisfaction on different levels to exceed expectations. The leadership in EHS adhere to adopt knowledge management policy, which includes:
The alignment of policy with EHS goals and strategy. Provides frameworks and guidelines for defining, reviewing and achieving knowledge management goals. Ensures the compliance with regulatory requirements Sets the expectations for employees regarding the use of the knowledge management system and building an institutional culture based on it. Commits to the continuous improvement of the knowledge management system. Balancing the importance of sharing knowledge and protecting knowledge from loss Accordingly, the Emirates Health Services emphasizes through this policy, its commitment to the effective implementation of the international quality systems and specifications mentioned above, as well as to the continuous development and improvement, in addition to its periodic review to confirm the effectiveness, and maintain a high level of implementation and accreditation.