Health Knowledge Management Strategy
Knowledge Management Mission: Sustainable institution memory with strong infrastructures
Introduction
The Emirates Health Services considered as a federal organization that fully committed to achieve the national agenda of UAE Vision 2021, which aims to position the UAE at the heart of the global knowledge economy by promoting innovation. EHS contribute to this achievement by creating world-class health care system and ensure the high quality of services provided by both public and private hospitals across the United Arab Emirates.
Knowledge defined as the result of blending the information with personal experience and perceptions. While knowledge management is defined as the systematic management of knowledge assets at the entity, in order to create added value and meet the strategic needs; it includes all initiatives, processes and systems that contribute to knowledge production, acquisition, classification, storage, dissemination and use / re-use.
Knowledge is classified into two types Explicit Knowledge which includes knowledge that can be identified and expressed in words, numbers, or symbols, and can be stored electronically or in writing, in addition to the ability to publish and refer to it easily. And Tacit Knowledge, knowledge that is existing in the minds of people and is difficult to be transferred from one person to another through writing or verbal expression.
Strategic Approach of EHS Knowledge Management
The strategic approach of knowledge management in the Emirates Health Services based on three main themes and specific objectives:
Theme 01- Capitalizing on Human Capabilities
Including knowledge, talent, skills, capabilities, expertise, training and development of individuals in the organization
Theme 02- Governance of Knowledge Management
Set of laws, regulations and decisions that participate in achieving job quality and excellence by choosing appropriate and effective methods
Theme 03- Knowledge Infrastructure
Knowledge Management Policy Statement
The Emirates Health Services (EHS) seeks to enhance the health of the individual and society in UAE by providing comprehensive & distinguished health care services, ensure community prevention in a sustainable environment according to the policies, legislation, programs, and partnerships locally and internationally. These aligned with the EHS's vision, mission and strategic directions to achieve its goals that related to provide all administrative services according to the standards of quality, efficiency and transparency.
EHS is committed to adopt and apply an institutional model for Knowledge Management Policy through applying a set of international standards and specifications such as
EHS is working to provide high quality of services to meet the required needs and achieve satisfaction on different levels to exceed expectations. The leadership in EHS adhere to adopt knowledge management policy, which includes:
Accordingly, the Emirates Health Services emphasizes through this policy, its commitment to the effective implementation of the international quality systems and specifications mentioned above, as well as to the continuous development and improvement, in addition to its periodic review to confirm the effectiveness, and maintain a high level of implementation and accreditation.