The Favorite Communication Channels for Audience

Open Date : 01/06/2022|Close Date: 30/08/2022

Topic:
As part of its keenness to enhance the positive communication with the public, EHS seeks to assess the public's satisfaction with its communication channels, where it's considered as a primary and important part of its strategy that helps to develop its services for all society members.


Objective:
Through this consultation, the Ministry seeks to measure public satisfaction with its communication channels and monitor their proposals and development opinions that increase their readiness to interact with these means optimally.


Decision:
After reviewing the public opinions and suggestions, more communication channels will be activated based on audience suggestions, and those channels will also be used for marketing purposes.


Outcome

Audience prefer call center.

IVR marketing will be used to promote EHS digital channels.

The call center works 24\7 to meet customers needs.

The results are aligned with the work process at EHS.

Download outcome file

Do you think this content is helpful?

Have you used our services at our service center or digitally recently?