Topic:
In line with its objectives to provide the best healthcare
services for customers, and achieve their satisfaction and happiness, and
fulfill their needs, Al-Fujairah Hospital has launched an initiative to deliver
medications to telemedicine patients, under the slogan (Your medicine to your
home). Through this initiative, the pharmacist contact patients, prepare
medications and instructions and send everything to the patent's home.
Objective:
To measure the customers' satisfaction level on the
initiative and involve them in improving it in a way that fulfills their needs and
ensures their happiness.
Decision:
Through this consultation, Al-Fujairah Hospital aims to collect
customer's feedback and suggestions and study their expectations to improve
this service.