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Measuring The Level of Awareness on EHS Services

Open Date : 25/07/2022|Close Date: 30/08/2022

Topic

EHS was established to enhance the efficiency of the country's health sector and provide various healthcare services, those services are being developed and improved to help customers around the clock. The services are also being marketed and promoted through .different channels to reach all society segments and ensure that they learn more about EHS services

Objective

EHS aims to measure customers' awareness of the digital services provided and know more about their feedback and suggestions to improve them

Decision

.After analyzing all the feedback and suggestions, EHS will improve its services and channels used for awareness and promotion



Outcome

Results:

The percentage of customers' satisfaction and their knowledge about EHS services exceeds 70%

The audience prefers to receive information about digital services via SMS


Decisions:

- To date, there is no active account under the name of EHS to carry out the task of marketing services via text messages, therefore, marketing through this channel is postponed until next year.


- The decision was taken to prepare a video using sign language on the digital channels that provide the services to be sent & shown in hospitals.

Download outcome file

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