Alert:

Radiology and fitness examination services for new employees at Falaj Al Mualla Center closed due to maintenance work

We would like to inform you that Al-Digdaga Health Center will be closed as of June 17, 2024, for a period of approximately 3 months, with the aim of improving and developing the center.

Dear customers, the residency medical examination service will be permanently closed at the following public health centers: (Ajman, Ras Al Khaimah, Umm Al Quwain, and Fujairah), starting from June 3, 2024.

Enhancing an instant chat system and virtual assistant to respond to patient inquiries

Open Date : 20/06/2024|Close Date: 23/07/2024

Subject:

Enhancing an instant chat system and virtual assistant, as in our accelerating world the need for fast and effective communication has become essential. Instant chat systems and virtual assistants play an important role in meeting this need.

Instant chat allows individuals and companies to communicate instantly over the Internet, which contributes to providing quick support to customers and facilitating social interaction. As for the virtual assistant, it is an intelligent system capable of understanding and responding to users' needs, whether it is to answer questions or carry out routine tasks.

Details and objectives:

The Emirates Health Services Corporation seeks to improve and Enhance the new virtual assistant and instant chat system, and with this advice it aims to:

  1. Evaluating the experience of current users of the instant chat system on the organization's website.
  2. Understanding the needs and requirements of customers.
  3. Customers' expectations of the virtual assistant in providing information or services.

Expected decisions as a result of this initiative:

Enhancing the customer's journey and experience by working on possible improvements according to the results of the survey

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