Subject:
Enhancing an instant chat system and virtual assistant, as in our accelerating world the need for fast and effective communication has become essential. Instant chat systems and virtual assistants play an important role in meeting this need.
Instant chat allows individuals and companies to communicate instantly over the Internet, which contributes to providing quick support to customers and facilitating social interaction. As for the virtual assistant, it is an intelligent system capable of understanding and responding to users' needs, whether it is to answer questions or carry out routine tasks. In a way that meets the needs of various groups such as youth, women.
Details and objectives:
The Emirates Health Services Corporation seeks to improve and Enhance the new virtual assistant and instant chat system, and with this advice it aims to:
- Evaluating the experience of current users of the instant chat system on the organization's website.
- Understanding the needs and requirements of customers.
- Customers' expectations of the virtual assistant in providing information or services.
Expected decisions as a result of this initiative:
Enhancing the customer's journey and experience by working on possible improvements according to the results of the survey