Telemedicine in non-communicable diseases (NCD)

Open Date : 10/09/2024|Close Date: 14/10/2024

Subject:

Telemedicine for non-communicable diseases is a system that allows patients to receive medical care and monitor their health without having to visit clinics or hospitals frequently. This type of care includes the use of technology such as video consultations, health applications, and remote vital signs measuring devices. In a way that meets the needs of various groups such as youth, women, the elderly, people of determination, and those with children.

Objectives

Enhance the management of chronic diseases through continuous monitoring and enabling patients to follow up on their health status periodically, which helps improve the management of non-communicable diseases such as diabetes and hypertension.
Reduce costs and reduce expenses related to transportation and waiting in clinics, which can provide more resources for health systems.
Increase adherence to treatment and provide medical support and continuous advice to patients, which enhances their commitment to treatment plans and necessary lifestyle changes.
Reduce the burden on health systems and reduce congestion in clinics and hospitals by providing part of the care via telemedicine.

Expected decisions as a result of this initiative:

Develop and update policies related to the protection of personal and medical data, and ensure their compliance with legal and ethical standards.
Improve the technological infrastructure or expand the platforms and applications used in telemedicine based on user feedback and experiences.
Enhance interaction with the community by organizing awareness and education campaigns for patients on how to use telemedicine and its benefits, and improve their awareness and willingness to use the service.
Evaluate and develop the service and conduct periodic assessments of the quality of telemedicine services, and analyze the effectiveness of the services provided based on the results of feedback.

Outcome

The results indicate that 73% of participants were completely satisfied with the transformation pathway at the Chronic Disease Clinic. About 79% of participants reported that they received an explanation of their treatment plan from their treating physician at the clinic.

The results also show that 76% of participants felt that the medical staff was knowledgeable and competent in handling their health conditions. Additionally, approximately 82% of participants were satisfied with the time taken to provide the service, as it met their expectations.

Regarding the explanation of test results, 79% of participants were fully satisfied. Similarly, a large number of participants expressed complete satisfaction with the procedures for scheduling their next appointment, with a satisfaction rate of 79%.

Overall, the survey results showed high levels of satisfaction with the transformation pathway service at the Chronic Disease Clinic. Most feedback was positive, indicating that the service facilitates the process for patients, reduces waiting times, and minimizes infection risks. The feedback also included suggestions to add a hotline for quick consultations.

Continue with the initiative as it has received customer satisfaction and left a positive impression on them.
Retrain and remind the team about the initiative's plan and ensure the continuity of the customer journey.
Provide training courses in effective communication and the use of soft skills when handling inquiries via phone calls.
Emphasize to reception staff and doctors the importance of confirming appointments to reach the maximum number of customers and meet their needs.
Ensure employees actively communicate with customers during service delivery to confirm they receive the service and are fully satisfied.
Provide an adequate number of staff to ensure the necessary service is delivered and maintain overall service quality.

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