Topic:
The Emirates Health Services seeks to enhance communication channels with beneficiaries by launching a new policy to use SMS messages as a primary means for communication, notifications, and important information delivery in a fast and effective manner. This policy aims to improve beneficiary experience by providing accurate, timely information, thereby enhancing the quality of healthcare and ensuring continuous communication.
Through this consultation, the Emirates Health Services aims to gather public opinion on the effectiveness of SMS as a communication tool, satisfaction levels compared to traditional communication methods, and receive suggestions for developing and improving SMS services to better meet public needs.
Details and Objectives:
The aim of this consultation is to collect public opinions and suggestions regarding the SMS policy, including ways to improve the experience and enhance communication, ensuring beneficiary needs are met through convenient and effective communication services.
Expected Decisions as a Result of this Initiative:
Expansion of SMS usage to cover a wider range of services and health notifications.
Development and improvement of SMS mechanisms based on survey results and public suggestions.
Introduction of new features in SMS communication to improve user experience, ensure effective communication, and provide timely, accurate information.