Customer Councils for Addiction Treatment Services at Al Amal Psychiatric Hospital

Open Date : 29/10/2024|Close Date: 03/01/2025

Subject:
Enhancing the Quality of Addiction Treatment Services at Al-Amal Psychiatric Hospital - Outcomes and Recommendations of the Customer Council

Objective:
To improve the quality of therapeutic services provided to patients in the Addiction Treatment Department by strengthening the medical and nursing staff, enhancing the hospital's internal environment, and optimizing patient-related procedures, thereby increasing customer satisfaction and achieving better treatment outcomes. In a way that meets the needs of various groups such as youth, women, the elderly, people of determination, and those with children.

Decision:
To adopt the recommendations resulting from the Customer Council session held on October 29, 2024, which include:

Strengthening the medical and nursing staff through:

Appointing a recently graduated physician from the residency program.

Transferring a nurse from another department to support the outpatient clinic and inpatient wards.

Improving discharge procedures for compliant patients by:

Establishing a clear mechanism for case reviews by the treatment team and granting leaves according to defined criteria.

Developing internal facilities and services through:

Transferring a fitness machine from another department to support the Addiction Treatment Department.

Coordinating with the Ministry of Energy and Infrastructure to carry out the necessary maintenance within the hospital.

Outcome

Results and Recommendations:

Strengthening the Medical and Nursing Staff
- Added a newly graduated doctor from the residency program to support outpatient clinics and inpatient departments.
- Transferred a nurse from another department to enhance nursing services at the addiction treatment clinic.
Improving Procedures for Discharge of Compliant Patients
- Implemented a mechanism for reviewing cases by the treatment team and granting leave based on specific conditions.
Improving Internal Facilities and Services
- Transferred a fitness device from another department to the addiction clinic to increase the number of available devices.
- Coordinated with the Ministry of Energy and Infrastructure for necessary maintenance within the hospital.

Future Direction:

The hospital continues its efforts to improve the healthcare environment and enhance the services provided to ensure the highest levels of quality and effectiveness. The goal is to provide a safe, integrated therapeutic environment that meets the needs of patients and achieves the best possible treatment outcomes.

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