Topic:
To open an Evening physiotherapy clinic with flexible hours to meet the needs of customers working in sectors where it is difficult to attend during the day. This will enhance the customer experience and provide comprehensive and integrated healthcare services, allowing them to access services easily and at the right time.
Details and Objectives:
- Availability of Evening Physiotherapy Clinic Appointments: Offering therapy sessions by physiotherapists in the evening time to ensure greater flexibility in providing services to customers.
- Accommodating Customers' Needs from Other Sectors: Allocating flexible appointment times for customers who have difficulty visiting the hospital during the day due to the nature of their work.
- Improving Client Experience: Providing physiotherapy sessions at times that suit employees in various workplaces.
- Increasing Patient Satisfaction: Facilitating customers' access to physiotherapy without affecting their work schedules, thus enhancing their satisfaction.
- Enhancing Resource Utilization Efficiency: Effectively utilizing the capabilities of the physiotherapist by dedicating evening shifts to serve customers.
Expected Decisions as a Result of this Initiative:
- Service Launch
- Assigning Physiotherapist for Evening Clinic: Scheduling qualified physiotherapists to work in the evening time to ensure the quality of care provided.
- Monitoring Service Quality: Establishing regular evaluation measures to assess customer satisfaction and the impact of the service on improving their health.