When is the Best Time for You? Your Opinion Matters to Improve Clinic Appointments at Al Qassimi Hospital

Subject:

Your Opinion Matters to Improve Clinic Appointments at Al Qassimi Hospital

Details and objectives:

Collect customers' opinions on preferred clinic times and assess feasibility of expanding evening and weekend clinics.

Expected decisions as a result of this initiative:

Determine optimal clinic timings and decide on adding evening/weekend specialties based on customer preferences

Outcome

Summary of Results:

• A total of 26 participants responded to the survey.
• 42.3% of participants prefer morning hours during weekdays.
• 34.6% prefer evening hours during weekdays.
• 23.1% prefer weekend appointments.
• 73% of participants are not aware of the existing evening clinic for internal medicine.
• 65.4% of participants support expanding evening clinics to include additional specialties (e.g., Pediatrics, Obstetrics & Gynecology, Orthopedics, Dermatology, Dentistry).
• 53.9% prefer adding weekend clinics, with Saturday morning and Friday evening being the most suggested times.

• Enhance awareness about the existing evening clinic through official communication channels and internal announcements.
• Assess the feasibility of opening new evening clinics in the most requested specialties (Pediatrics, Obstetrics & Gynecology, Orthopedics, Dermatology, Dentistry).
• Launch pilot weekend clinics starting on Saturdays to measure demand and feedback.
• Review and optimize the current clinic schedule to balance staff allocation between morning and evening sessions.

Download outcome file

Comments ( )