The Manager in Your Service

Details and objectives:

• The initiative aims to strengthen the principles of transparency and direct communication between hospital management and customers.
• The Hospital Director is present regularly at the Customer Happiness Center to listen in real time to feedback, complaints, and suggestions.
• The focus is on addressing challenges immediately as they arise, contributing to improved service quality and customer experience.
• It seeks to enhance customer trust in the hospital's role as a healthcare institution that adopts a proactive and responsive approach.
• The initiative provides a direct channel to accelerate solutions and reduce bureaucratic procedures.

Expected decisions as a result of this initiative:

• Immediate solutions to certain operational challenges raised by customers.
• Developing procedures and policies based on real and recurring feedback from customers.
• Defining performance indicators to measure the effectiveness of responses to customer feedback and complaints.
• Enhancing customer satisfaction by empowering them to participate in service improvement.