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Alert:

We would like to inform you that Al-Khalibiya Health Center will be inaugurated and will start receiving patients from Wednesday, 26 November 2025.

We would like to inform you that the services of Falaj Al Mualla Physiotherapy Center have been suspended and the center has been closed since May 2025.

We would like to inform you that Al-Khalibiya Health Center will be temporarily closed, starting from Sunday, November 9, 2025, until further notice, as part of our efforts to improve services and ensure the quality of their delivery. Services will be transferred to Al-Halah Health Center.

We would like to inform you that Al Salama Health Center will be temporarily closed from Friday, 10 October 2025 until Sunday, 12 October 2025. During this period, Al Khazan Health Center will be open instead, according to the following schedule: Friday: 7:30 AM – 12:00 PM, 17:00 PM – 22:00 PM Saturday & Sunday: 8:00 AM – 13:00 PM, 17:00 PM – 22:00 PM

We would like to inform you that Falaj Al Mualla Health Center – Umm Al Quwain has been transferred to the Initiatives of the UAE President, may Allah protect him, and is no longer under the facilities of Emirates Health Services.

Customers Councils Initiative at the Public Health Center in Umm Al Quwain

Open Date : 01/11/2025|Close Date: 31/12/2025
Details and objectives
  • Enhancing communication and interaction between the Public Health Center and the public.
  • Working together to develop services and improve customer experience.
  • Ensuring the provision of health services that meet the needs of clients.
  • Incorporating health educational materials into school curricula, especially in the field of health education and nutrition, while considering the consistency of topics and the age groups through which they are presented.
  •  Working on evaluating the approved health plans and programs and measuring the extent of students' response to them.
  • Preparing a podcast for the organization featuring influential personalities to introduce the organization's services and announce health programs and initiatives.
Expected decisions as a result of this initiative
  • Immediate solutions to certain operational challenges raised by customers.
  • Developing procedures and policies based on real and recurring feedback from customers.
  • Defining performance indicators to measure the effectiveness of responses to customer feedback and complaints.
  • Enhancing customer satisfaction by empowering them to participate in service improvement.
  • Building a comprehensive database of feedback and suggestions to support strategic planning and continuous improvement.
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