Emirates Health Services Handles 12,795 Calls, Emails, and Chats During The Unprecedented Weather Conditions

Emirates Health Services (EHS) disclosed that they received a total of 12,795 communications through various channels, comprising 11,125 calls, 1,120 chats through their website, and 550 emails, amidst the exceptional weather conditions in the UAE. EHS sought to improve preparedness and response times by enhancing the capabilities of its digital channels to facilitate communication with the public and deliver essential healthcare support when needed.

Ahmed Alsuwaidi, Director of Customer Happiness at Emirates Health Services, emphasized EHS’ dedication during the recent unprecedented weather conditions to offer healthcare services to customers around the clock and across various locations, whether in medical facilities or through home medical services and virtual clinics. This highlights its unwavering commitment to providing thorough and exceptional care to all societal groups. He emphasized EHS’ swift and comprehensive response to address the community's needs during these emergencies, shedding light on its crucial role in delivering healthcare services and maintaining effective communication channels for public access.