Alert:

We would like to inform you that Al-Khalibiya Health Center will be inaugurated and will start receiving patients from Wednesday, 26 November 2025.

We would like to inform you that the services of Falaj Al Mualla Physiotherapy Center have been suspended and the center has been closed since May 2025.

We would like to inform you that Al-Khalibiya Health Center will be temporarily closed, starting from Sunday, November 9, 2025, until further notice, as part of our efforts to improve services and ensure the quality of their delivery. Services will be transferred to Al-Halah Health Center.

We would like to inform you that Al Salama Health Center will be temporarily closed from Friday, 10 October 2025 until Sunday, 12 October 2025. During this period, Al Khazan Health Center will be open instead, according to the following schedule: Friday: 7:30 AM – 12:00 PM, 17:00 PM – 22:00 PM Saturday & Sunday: 8:00 AM – 13:00 PM, 17:00 PM – 22:00 PM

We would like to inform you that Falaj Al Mualla Health Center – Umm Al Quwain has been transferred to the Initiatives of the UAE President, may Allah protect him, and is no longer under the facilities of Emirates Health Services.

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E-Refund System

E-Refund System


The automated e-refund system provides a self-contained portal for customers to register and apply for a refund, without having to go to the customer center or the concerned entity.

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Procedures

Frequently asked questions

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Required Documents For Refund Of Fees Related To Treatment
  1. Letter from the hospital stating the reason for refund
  2. Emirates ID
  3. Payment Receipt
  4. Official IBAN letter (Bank account details )
  5. Another supporting documents
Required Documents For A Refund Of The Fees For Examination Of Medical Fitness For Residency Visa
  1. Payment Receipt
  2. Cancellation letter from medical examination center
  3. Bank account details for the applicant or sponsor.
  4. Another supporting documents
Required Documents For Refund Of The Fees For Healthcard
  1. Payment Receipt
  2. Cancellation letter
  3. Bank account details for the applicant or sponsor.
  4. Another supporting documents
Required Documents For A Refund Of The Fees For Pre-Employment Or Pre-University Fitness Screening
  1. Payment Receipt
  2. Cancellation letter from medical examination center
  3. Bank account details for the applicant or sponsor.
  4. Another supporting documents
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