Page 3 - Ministerial Resolution No. (14) of 2021
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7. Health facilities shall take appropriate measures relating to accessibility for disabled
persons and persons with reduced mobility to their premises and to the services, and
shall provide such services to them under the best possible conditions.
8. Every person shall acknowledge the patient's freedom to choose the health facility
he/she wishes to deal with to receive health services, taking into account the special
provisions stipulated in the various social security or health insurance regulations.
9. The patient shall respect his/her responsibilities towards the health facility and its
personnel and comply with the relevant legislation.
10. Health facility must deal seriously with patients' complaints, investigate and
provide a written response to the complaint’s result.
11. Health facility shall provide the equipment and take the necessary measures to
preserve the patient's property while being inside the premises of the health facility.
12. Health facility shall respect the patient's religious beliefs, cultural backgrounds and
social aspects and privacy in a manner consistent with the health procedures
required by his/her health status. The patient shall be entitled to a respectful
treatment while undergoing physical examination and treatment.
Second: Patient Rights
Health facility and health professionals shall respect the patient's dignity and shall
enable the patient to obtain a copy of the Patient’s Rights & Responsibilities
Charter, as well as access to service and healthcare in the language they choose by
providing an interpreter, when necessary.
Health facilities shall respect the patient's privacy, protect the information and data
in his /her health file, social status, confidentiality of correspondence,
communications, and provide amenities without inconvenience and defamation, as
required by the applicable legislation.
Health facilities and health professionals shall ensure the health protection of
members of society within the respect of the basic human rights and safety of
patients receiving their services.
Physicians and all health professionals shall use all available means and
possibilities to provide the best possible and appropriate services for the patient's
health.
The right to health services is a basic right of all members of society, regardless of
social status, within the limits stipulated by the applicable legislation.
All patients have the right to be treated, listened to and advised by a physician in
the same manner without discrimination.
The patient has the right to know the identity of attending physician(s) or health
team with that the patient deals with and to know the specialization of each of them.
Health facilities shall ensure the continuity of health service provision to the patient,
and the health staff shall follow up on the implementation of the service initiated as
long as the patient's health status so requires.
Health facilities shall ensure the admission of the patient who visits facilities such
to receive their services and, if unable to do so, ensure that the patient is admitted
*In case of any misinterpretation, the Arabic version of this legislation prevails.
