Alert:

We would like to inform you that Al Qurayyah Health Center will be closed from October 3, 2024 to March 3, 2025, with the aim of improving and developing the center.

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The Patient and Family Advisory Council (PFAC)

Museum of the future - Dubai
PFAC overview​

Patients and their Families advisory council is an approach for partnership with patients and their families on one side and the Emirates Health Services (EHS) on the other side. The aim is to create an appropriate environment for both sides to work together as partners to improve the quality and safety of care across healthcare facilities. ​

Patient and family representatives are individuals who have received health care from our health facilities or representatives of community associations offering insights and input to help the Emirates Health Services provide care and services that are based on the specific needs of the patient and their families rather than the assumptions of physicians or healthcare facility staff about what the needs of patients and families are.

The advisory council can make suggestions to improve the patient experience, provide advice on policies and practices to support patient and family engagement, offer recommendations on how to measure and evaluate patient and family engagement, plan and evaluate the programs; and provide input on healthcare policies, programs and practices.

Our Vision
Our Vision

Leading Healthcare with community participation

Our Mission
Our Mission

Develop the health services provided in various units under the Emirates Health services through an effective and distinguished participation for patient representatives , community groups and institutions to obtain safe health care by adopting international best practices.

Our Core Values

Creativity and Innovation
Respect
Empowerment
Teamwork
Transparency

Objectives

Work as an advisory body for the Emirates Health Services to improve the quality of health care.
Empower different categories of society to participate in the improvement of the quality of healthcare services.
Develop communication mechanisms with different categories s of society.
Provide consultations and proposals to improve patient experience in healthcare Facilities.
Suggest policies, approaches and practices that support healthcare facilities.

Council specification

Patients and their Families Advisory Council is considered a body representing patients and their families and groups of society that receive healthcare services in all facilities affiliated by the Emirates Health Services. The Council seeks to provide an advisory role in accordance with the decree No. 126 ​​of 2024.

Patient participation principles and practices of patient care.
Ensure the involvement of patients and their families in planning, providing and evaluating the services.
Provide feedback and ideas for initiatives and programs that promote ensuring and adopting the care model related to the patient.
Create a collaborative and positive force to promote high-quality, patient-centered health care.
Providing recommendations on matters that affect the patients and their families experience.

Chairman of the Council

Dr. Aisha Mohammed Suhail
Chairman of the PFAC

Patient and Community Representatives

Mr. Ismail Saeed Juma Al Sawaya Al Nuaimi
Etisalat Engineer
Mr. Humaid Khameis Humaid Khameis Al Yammahi
Retired Brigadier General – Ministry of Interior
Mr. Consultant Rashed Ebrahim Al Mutawwa Al Nuaimi
Strategic planning and institutional performance management consultant - Ministry of Tolerance and Coexistence
Ms. Fatma Abdulrahman Al Zarooni
Social studies specialist in the Family Development Department - Ministry of Community Development
Ms. Fatima Al Khatri
Supervisor of Centers for People of Determination - Ministry of Community Development
Ms. Fatima Saif Al-Rahi
House wife
Dr. Noura Ahmed Al-Houthi
Assistant Professor, Department of Communication - University of Kalba
Mr. Fahd Mohammed Al-Amir
Information Systems Developer

EHS Representatives

Mr. Ahmed Mohammed Al Suwaidi
Director of Customer Happiness Department
Dr. Zakaria Al Alttal
Director of Quality Department
Dr. Aaesha Ahmed ALNuaimi
Head of Patient Experience Section– Quality Department
Ms. Asma Mohammed bin Kalban
Nursing Department
Ms. Hoda Abdo Al-Mazmi
Representative of Youth Council - EHS
Dr. Fatima Abdullah Al-Malih
Consultant Physician Primary Health Care Department
Ms. Asma Abdullah Al-Mahri
Youth representative - EHS
eNewsletter
Contact Us
Your opinion matters and your feedback will help us to improve the quality of services. You can reach us at info@ehs.gov.ae
Thank you very much for taking the time and helping us to deliver the best possible Patient Experience.
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