Alert:

Radiology and fitness examination services for new employees at Falaj Al Mualla Center closed due to maintenance work

We would like to inform you that Al-Digdaga Health Center will be closed as of June 17, 2024, for a period of approximately 3 months, with the aim of improving and developing the center.

Dear customers, the residency medical examination service will be permanently closed at the following public health centers: (Ajman, Ras Al Khaimah, Umm Al Quwain, and Fujairah), starting from June 3, 2024.

The Patient and Family Advisory Council (PFAC)

Museum of the future - Dubai
PFAC overview​

Patients and their Families advisory council is an approach for partnership with patients and their families on one side and the Emirates Health Services (EHS) on the other side. The aim is to create an appropriate environment for both sides to work together as partners to improve the quality and safety of care across healthcare facilities. ​

Patient and family representatives are individuals who have received health care from our health facilities or representatives of community associations offering insights and input to help the Emirates Health Services provide care and services that are based on the specific needs of the patient and their families rather than the assumptions of physicians or healthcare facility staff about what the needs of patients and families are.

The advisory council can make suggestions to improve the patient experience, provide advice on policies and practices to support patient and family engagement, offer recommendations on how to measure and evaluate patient and family engagement, plan and evaluate the programs; and provide input on healthcare policies, programs and practices.

Our Vision
Our Vision

Leading Healthcare with community participation

Our Mission
Our Mission

Develop the health services provided in various units under the Emirates Health services through an effective and distinguished participation for patient representatives , community groups and institutions to obtain safe health care by adopting international best practices.

Our Core Values

Creativity and Innovation
Respect
Empowerment
Teamwork
Transparency

Objectives

Work as an advisory body for the Emirates Health Services to improve the quality of health care.
Empower different categories of society to participate in the improvement of the quality of healthcare services.
Develop communication mechanisms with different categories s of society.
Provide consultations and proposals to improve patient experience in healthcare Facilities.
Suggest policies, approaches and practices that support healthcare facilities.

Council Competencies

Patients and their Families Advisory Council is considered a body representing patients and their families and groups of society that receive healthcare services in all facilities affiliated by the Emirates Health Services. The Council seeks to provide an advisory role in accordance with the decree No. 272 ​​of 2021.

Discussing the projects and initiatives that aim to improve the experience of patients and groups of society.
Expressing opinion and advice in planning and developing services from the patient’s perspective
Reviewing surveys, information, and data related to the services provided to patients, customer satisfaction reports, and performance indicators related to quality and patient safety in order to determine the needs of patients and their families and suggest proposals for improvement.
Reviewing feedback of patients and their families as well as various groups of society in order to improve the services.
Providing advice on projects and policies referred to the council by the EHS Board of Directors related to patients and their families’ affairs.
Providing knowledge, experience and personal skills that support the improvement of the performance of the Emirates Health services.

Chairman of the Council

Dr. Layla Mohammed Omran Taryam
Chairman of the PFAC

Patient and Community Representatives

Mr. Ismail Saeed Juma Al Sawaya Al Nuaimi
Etisalat Engineer
Mr. Humaid Khameis Humaid Khameis Al Yammahi
Retired Brigadier General – Ministry of Interior
Mr. Consultant Rashed Ebrahim Al Mutawwa Al Nuaimi
Strategic planning and institutional performance management consultant - Ministry of Tolerance and Coexistence
Mrs. Fatma Abdulrahman Al Zarooni
Social studies specialist in the Family Development Department - Ministry of Community Development
Miss. Wedad Mohamed Ali Mohamed Shaheen
Psychologist - Department of Care and Rehabilitation of People of Determination

EHS Representatives

Dr. Aaesha Ahmed ALNuaimi
Head of Patient Experience Section– Quality Department
Mrs. Asma Mohammed bin Kalban
Nursing Department
Mr. Ahmed Mohammed Al Suwaidi
Director of Customer Happiness Department
Mrs. Aisha Ahmed Al Shehhi
Representative of Youth Council - EHS
Mr. Sadek Mohammed Abou Suleiman
Assistant Consultant – Quality Department

PFAC Activities

October 2021
  • Design the PFAC guidance manual
  • Create the PFAC web page
April 2022
  • Patient representatives participation in the field visit to assess the parking areas
  • Prepare the guidance manual of the friendly parking initiative for patients and families
July 2022
  • Adopting the patient experience initiative in obtaining an medical appointment and participating in the evaluation
  • Participation of patients' representatives in evaluating the customer happiness questionnaire
September 2022
  • Participation of patients’ representatives in awareness and training of the medical team in regard of improving the patient experience
November 2022
  • Council members' participation in the field tour initiative "With your participation, our services improve" at Saqr Hospital
February 2023
  • Council members' participation in the brainstorming sessions to develop the strategic plan for the patients’ council
June 2023
  • Council members' participation in evaluating dental services and checking out the smart laboratory services at EHS
October 2023
  • "With Allah's grace, we take care of you" is an initiative aimed at enhancing the services provided to senior citizens.
eNewsletter
Contact Us
Your opinion matters and your feedback will help us to improve the quality of services. You can reach us at info@ehs.gov.ae
Thank you very much for taking the time and helping us to deliver the best possible Patient Experience.
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