The Patient and Family council’s (PFAC)

Objectives

• Work as an advisory body for the Emirates Health Services to improve the quality of health care.

• Empower different categories of society to participate in the improvement of the quality of healthcare services.

• Develop communication mechanisms with different categories s of society.

• Provide consultations and proposals to improve patient experience in healthcare Facilities.

• Suggest policies, approaches and practices that support healthcare facilities.

Council Competencies

Patients and their Families Advisory Council is considered a body representing patients and their families and groups of society that receive healthcare services in all facilities affiliated by the Emirates Health Services. The Council seeks to provide an advisory role in accordance with the decree No. 272 ​​of 2021.

• Discussing the projects and initiatives that aim to improve the experience of patients and groups of society.

• Expressing opinion and advice in planning and developing services from the patient’s perspective

• Reviewing surveys, information, and data related to the services provided to patients, customer satisfaction reports, and performance indicators related to quality and patient safety in order to determine the needs of patients and their families and suggest proposals for improvement.

• Reviewing feedback of patients and their families as well as various groups of society in order to improve the services.

• Providing advice on projects and policies referred to the council by the EHS Board of Directors related to patients and their families’ affairs.

• Providing knowledge, experience and personal skills that support the improvement of the performance of the Emirates Health services.