Purpose and Scope
The Policy aims to enhance interaction with customers with respect, transparency and professionalism, to achieve their satisfaction and happiness and in the interest of individuals and society.
To organize the process of managing comments and responses received through the e-participations pages, which include blogs, and digital consultation on the website and through the official portal of Emirates Government.
The Policy applies to all customers and partners of Emirates Health Services (EHS).
Target Audience
The Digital Engagement Policy targets all individuals and institutions connected to the Emirates Health Services, including citizens and residents, healthcare partners, healthcare professionals, the academic community, researchers, and the general public. This policy provides these groups with the opportunity to engage, share their opinions, and suggest improvements to enhance healthcare quality and contribute to the well-being of the UAE community.
Our Commitment towards you:
- We always address and treat you with respect and attention.
- We communicate with you through a helpful team that is knowledgeable, understands your needs and can respond your requests.
- We respond to your requests in a timely manner and without undue delay.
- We provide you with accurate information and proper service procedures.
- We are here to communicate with you at all times and through channels and websites that suit you as much as possible.
- We welcome your opinions and suggestions to share with you in the development of our services.
Supervision Policy:
Emirates Health services (EHS) welcomes all opinions and suggestions, and your input will be appreciated by us and we will take them into account as an important reference in discussing improvements and developments in our services. Knowing that the (EHS) shall have the full right to prevent the appearance of any content that could be as follows:
- Threats to security.
- Violates and offends the privacy of others.
- Inappropriate, Obscene, or Defamatory.
- Interprets as prejudiced or harmful to any section of society based on race, color, nationality or religion.
- Violates intellectual property rights.
- Includes inappropriate language.
- Violates local laws.
- Includes spam messages, and promotes trade.
- Includes group or political discussions.
Usage policy
Emirates Health Services (EHS) uses Facebook, Twitter, YouTube and Instagram to make official announcements, share news and also to trigger discussion. It uses consultations to hear public voice about improving EHS services. It uses blogs to share views and facilitate discussion. Our polls aim to measure public opinion. The ideation platform engages the public in redesigning the services and policies by presenting innovative ideas that will enhance the quality of life.
Response Policy
Responses received through consultations will be analyzed by Emirates Health Services (EHS) at the end of the survey period. Decisions taken will be published on e-Consultation & Decision page on EHS website and on Consultations on Sharik.ae.