Through this public consultation, Emirates Health Services (EHS) seeks to improve the customers' experience with the EHS's digital channels by choosing two services: Book a Medical Appointment and Request a Medical Report, and engaging customers in direct dialogues by focus group sessions to clarify the correct steps for applying for the service and to consider their preferences and the difficulties they face during their use of digital channels

:Details and Goals

This public consultation aims to involve customers in focus groups to consider their preferences and take their opinions and suggestions into account in the process of improving and developing their experience using the services of Booking a Medical Appointment and Requesting a Medical Report through the digital channels of the Emirates Health Services

:Decisions expected as a result of this initiative

Consider the public opinions and suggestions to improve the methods of applying for digital services

Survey :


  • Open Date : 08/08/2023
  • Close Date: 31/12/2023

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