This service enables patients of all age groups of the community to access emergency health services in accordance with approved international standards (ESI) 24 hours/7 days per week.

Service Process

Conditions & Requirements

All emergency cases are accepted and served based on the approved traig system, in order of priority


Service completion duration

4 hours

Service Fees

Service fees are based on the classification of the case treated by the medical team:

  • Levels 1 to 2: Free and in the case of presence of a valid health insurance, service fees are applied according to the service pricing guide for non-citizens
  • Levels 3- 4 to 5: Service charges are applied as per the approved fees.

Service channels

  1. Service Delivery Centers

Target audience

Patients (of all ages)

Service Provision Timings

  • 24 hours/7 days per week

Department name

Hospitals Department

Main Service

Specialized Clinics Services

Service Type


Service Classfication

  • G2C

Sector name

Clinical Services Sector

Service Code


Sub Service Type


Required Documents

  1. Valid copy of patient's Emirates ID card

  2. Valid Health Card

  3. In the absence of the above, a copy of a valid passport is required

Service locations

  1. Emirate of Dubai: Kuwait Hospital, Dubai, Al Amal Psychiatric Hospital
  2. Emirate of Sharjah: Al Qasimi Hospital, Al Qassimi Hospital for Women and Children, Kuwait Hospital- Sharjah, Khorfakkan Hospital, Al Dhaid Hospital, Kalba Hospital.
  3. Emirate of UAQ: Umm Al Quwain Hospital
  4. Emirate of Fujairah: Fujairah Hospital, Dibba Hospital, Fujairah, Masafi Hospital
  5. Emirate of RAK: Saqr Hospital, Shaam Hospital, Ibrahim Bin Hamad Obaidullah Hospital, Abdullah Bin Omran Obstetrics and Gynecology Hospital

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