Patient Services​


About the Service

This service enables patients of all age groups of the community to access emergency health services in accordance with approved international standards (ESI) 24 hours/7 days per week.

Service Process

  • 1

    Registration at ER reception

  • 2

    Classification of the case in the evaluation room and prioritization

  • 3

    Clinical examination by an emergency doctor

  • 4

    Direct treatment or referral, depending on the case

Service Fees

Service fees are based on the classification of the case treated by the medical team:

  • Levels 1 to 2: Free and in the case of presence of a valid health insurance, service fees are applied according to the service pricing guide for non-citizens
  • Levels 3- 4 to 5: Service charges are applied as per the approved fees.

Service completion duration

4 hours

Target audience

Patients (of all ages)

Service channels

  • Service Delivery Centers

Service Provision Timings

  • 24 hours/7 days per week

Conditions & Requirements

All emergency cases are accepted and served based on the approved traig system, in order of priority

Department name:

Hospitals Department

Sector name

Clinical Services Sector

Main Service

Specialized Clinics Services

Service Code


Service Type


Sub Service Type


Service Classfication


Service Rating

Average rating : From 0 users

Required Documents

  • Valid copy of patient's Emirates ID card

  • Valid Health Card

  • In the absence of the above, a copy of a valid passport is required

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Service locations

  • Emirate of Dubai: Kuwait Hospital, Dubai, Al Amal Psychiatric Hospital
  • Emirate of Sharjah: Al Qasimi Hospital, Al Qassimi Hospital for Women and Children, Kuwait Hospital- Sharjah, Khorfakkan Hospital, Al Dhaid Hospital, Kalba Hospital.
  • Emirate of UAQ: Umm Al Quwain Hospital
  • Emirate of Fujairah: Fujairah Hospital, Dibba Hospital, Fujairah, Masafi Hospital
  • Emirate of RAK: Saqr Hospital, Shaam Hospital, Ibrahim Bin Hamad Obaidullah Hospital, Abdullah Bin Omran Obstetrics and Gynecology Hospital

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