Alert:

We would like to inform you that the services of Falaj Al Mualla Physiotherapy Center have been suspended and the center has been closed since May 2025.

We would like to inform you that Al-Khalibiya Health Center will be temporarily closed, starting from Sunday, November 9, 2025, until further notice, as part of our efforts to improve services and ensure the quality of their delivery. Services will be transferred to Al-Halah Health Center.

We would like to inform you that Al Salama Health Center will be temporarily closed from Friday, 10 October 2025 until Sunday, 12 October 2025. During this period, Al Khazan Health Center will be open instead, according to the following schedule: Friday: 7:30 AM – 12:00 PM, 17:00 PM – 22:00 PM Saturday & Sunday: 8:00 AM – 13:00 PM, 17:00 PM – 22:00 PM

We would like to inform you that Falaj Al Mualla Health Center – Umm Al Quwain has been transferred to the Initiatives of the UAE President, may Allah protect him, and is no longer under the facilities of Emirates Health Services.

We would like to inform you that radiology services at Al Madam Health Center will be temporarily suspended due to maintenance work and will be notified of any updates regarding the resumption of service later.

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Family Medicine Services

This services enables patients to have a comprehensive clinical and preventive consultation healthcare service provided by family physician in the primary healthcare centers. This will ensure comprehensive care for the individual and the family.

Service Process

  • 1

    log in with your UAE PASS account

  • 2

    Book a medical appointment

  • 3

    Arrive at the center 20 minutes before the appointment and check in through the Customer Happiness Center.

  • 4

    Pay fees if required.

  • 5

    Document the patient's vital signs and initial nursing assessment

  • 6

    Evaluate and diagnose the case by the treating physician

  • 7

    Perform the necessary laboratory tests and examinations as needed

  • 8

    Visit the pharmacy to obtain medications as needed

  • 9

    Schedule a follow-up appointment as needed


Conditions & Requirements

Valid Health Card


FAQ’s

Service completion duration

15 - 30 minutes


Service Fees

UAE local with valid health card

  • for free .

UAE local without a valid health card AED

  • 50 AED .

Expatriates with a valid health card

  • 100AED .

Expatriates without a valid health card

  • 100 AED .

Service channels

  • Call Center
  • EHS Website
  • EHS Application
  • Service Centers (Primary Healthcare Centers)

Target audience

All categories of customers


Service Limitations

All categories of customers


Service Provision Timings


Service Type

Social


Sub Service Type

Variation


Required Documents

  1. Valid Emirates ID.

Service locations


For assistance, get in touch through

Call: 800 8877

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