Pre-University Fitness Screening service will be temporarily stopped due to system update from Friday 26 July, 10:30 PM till Sunday 28 July 2024, 10:30 PM
Radiology and fitness examination services for new employees at Falaj Al Mualla Center closed due to maintenance work
We would like to inform you that Al-Digdaga Health Center will be closed as of June 17, 2024, for a period of approximately 3 months, with the aim of improving and developing the center.
Dear customers, the residency medical examination service will be permanently closed at the following public health centers: (Ajman, Ras Al Khaimah, Umm Al Quwain, and Fujairah), starting from June 3, 2024.
Other languages
The list of “Other languages” listed above use Google Translate to create an automated translation of content for the purpose of display. Accuracy of automated content translation is not guaranteed.
We would like to hear your openion on our new design
Would you like to explore our latest page design? You have to option to revert to the previous version at any time
This service enables the medical complainants and the defendant practitioners to submit their requests to appeal or grievance against the decision of the Medical Liability Committee. These requests will be reconsidered by the Supreme Committee for Medical Liability, whose decision will be final.
Register in the digital-services, create user name and password (If not yet registered), and login "If using digital channels"
The customer submits the Grievance/ appeal letter through the available channels.
The necessary requirements are ensured to be met in the grievance/ appeal letter.
The Grievance letter will reported via the electronic system of the Higher Medical liability committee, along with the related documents.
The customer recieve the link to complete the payment procedures.
The customer will be informed that the case has been investigated and the necessary action taken.
The committee will then study the case and all the attached documents and communicated with the concerned person.
The customer will be informed about the supreme committee decree.
The Grievance/ Appeal letter must be reported within a period not exceeding 30 days from the date of the legal notification.
The Grievance/ letter can be filed by the patient, his/her parents, first degree relatives or the person assigned by the patient or his/her family or by the practitioner complained against.
The Grievance/ appeal details must be clear, with name, address and contact details of the complainant must be clearly stated.
The reason of grievance/ appeal must be clearly stated, and Medical reports should be attached.
The decree issued by the supreme liability committee is final.
The complianant and the defendant practioner may submit appeal request.
The appeal must be filed no later than 30 days after being legally informed about the medical liability report.
The duration varies depending on the type and nature of the medical complaint, but in general it takes about 6 months.
No, as the decision of the Supreme Committee is considered the final.
No, According to the latest decrees and updates, the applicant must pay 5000 Dhs to obtain the service.
After submitting and approving the submitted appeal, the payment link will be forwarded to the registered email to complete the payment. The link will be valid for 30 days.
6 Months
5000 AED
The complainants and the defendant practitioners
The service of appeal request will be accepted within a maximum of 30 days from the date of receiving the response of the Medical Liability Committee.
Governance & Risk Management Department
Complaints and Medical Liability
Transactional
Director General Sector
400-19-006-001
Auxiliary
This service enables patients, their relatives or their representatives to submit medical complaints related to diagnosis, treatment or other medical procedures received in EHS hospitals and healthcare or specialized centers.
This service enables customers to submit their complaints and feedback on various topics related to the services provided by the EHS, staff, service provision methods, the work environment, etc. The complaints/feedback usually result from the failure to obtain a required service, non-compliance with the standards, or employee conducts. EHS assesses each complaint and takes the appropriate action.
This service enables customers to submit their suggestions and ideas on various aspects related to EHS's scope of work, including the services provided, services provision methods, the work environment, or the employees. EHS studies and evaluate these suggestions and responds to the customers.
Have you used our services at our service center or digitally recently?