We would like to inform you that Falaj Al Mualla Health Center – Umm Al Quwain has been transferred to the Initiatives of the UAE President, may Allah protect him, and is no longer under the facilities of Emirates Health Services.
We would like to inform you that radiology services at Al Madam Health Center will be temporarily suspended due to maintenance work and will be notified of any updates regarding the resumption of service later.
We would like to inform you that Al Quoz Center will operate in a trial opening phase from July 21 to 25, 2025 (Monday to Friday | 9:00 AM to 5:00 PM) and the official launch of the center is scheduled for 28th July 2025.
We would like to inform you that the schedule for healthy children's vaccinations at Wadi Al Helo Health Center will be changed starting from August 1, 2025. Vaccinations will be available every Tuesday and Thursday from 08:00 AM to 02:30 PM.
We would like to inform you that weekend shifts will be transferred from Qidfa Health Center to Mirbah Health Center starting from June 27, 2025, until further notice.
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This service enables the medical complainants and the defendant practitioners to submit their requests to appeal or grievance against the decision of the Medical Liability Committee. These requests will be reconsidered by the Supreme Committee for Medical Liability.
log in with your UAE PASS account.
Submits the Grievance/ appeal letter
The necessary requirements are ensured to be met in the grievance/ appeal letter with the related documents.
Receive the link to Pay fees if required.
Informed that the case has been investigated and the necessary action taken.
After study the case the customer will be informed about the supreme committee decree.
The complianant and the defendant practioner may submit appeal request.
The appeal must be filed no later than 30 days after being legally informed about the medical liability report.
The duration varies depending on the type and nature of the medical complaint, but in general it takes about 6 months.
No, as the decision of the Supreme Committee is considered the final.
No, According to the latest decrees and updates, the applicant must pay 5000 Dhs to obtain the service.
After submitting and approving the submitted appeal, the payment link will be forwarded to the registered email to complete the payment. The link will be valid for 30 days.
6 Months
5000 AED
The complainants(Patients'&Patients 1st degree relatives&representatives)
Defendant practitioners
The service is limited to medical complainants and the defendant practitioners may submit appeal requests.
Governance & Risk Management Department
Transactional
400-19-006-001
Auxiliary
This service enables patients, their relatives or their representatives to submit medical complaints related to diagnosis, treatment or other medical procedures received in EHS hospitals and healthcare or specialized centers.
This service enables customers to submit their suggestions and ideas on various aspects related to EHS's scope of work, including the services provided, services provision methods, the work environment, or the employees. EHS studies and evaluate these suggestions and responds to the customers.
This service provides individuals or organizations with answers and responses to their queries and provides clarification about various aspects related to EHS' scope of work, including the services provided, service provision locations, the status of transactions and general inquiries about EHS functions. EHS responds to all the inquiries.
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