We would like to inform you that Al-Munaie Health Center will be temporarily closed on Saturday, May 3, 2025, from 10:00 PM to 12:00 AM, due to maintenance work.
We would like to inform you of the opening of the Orthopedic Clinic at Kuwait Hospital Dubai.
We would like to inform you that the job examination service, vaccination service, and dental clinic at Al Salamah Health Center - Umm Al Quwain - have been suspended during the maintenance period, starting from Friday, April 7, 2025, until further notice.
We would like to inform you that the laboratory working hours at Al Aweer Health Center are from Monday to Thursday (7:30 AM - 3:15 PM) and on Friday (7:30 AM - 11:30 AM).
We would like to inform you that the services of Marbah Health Center will be transferred during the weekends to Qidfa Health Center (Saturdays 5pm - 10pm, Sundays 8am - 1pm and 5pm - 10pm) on a permanent basis.
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This service enables the medical complainants and the defendant practitioners to submit their requests to appeal or grievance against the decision of the Medical Liability Committee. These requests will be reconsidered by the Supreme Committee for Medical Liability.
Register using UAE Pass
Submit a grievance through the available channels.
Ensure that all necessary requirements are available in the grievance letter.
Approval of the message and then sending it to the Chairman of the Supreme Committee for Medical Liability via the electronic system, attaching all required reports and documents.
Receive the link to complete the payment procedures.
Inform the customer that the grievance has been submitted and that the committee will contact them.
Review the grievance request and provide feedback.
Inform the customer of the outcome of the grievance and the decision of the Higher Committee.
The complianant and the defendant practioner may submit appeal request.
The appeal must be filed no later than 30 days after being legally informed about the medical liability report.
The duration varies depending on the type and nature of the medical complaint, but in general it takes about 6 months.
No, as the decision of the Supreme Committee is considered the final.
No, According to the latest decrees and updates, the applicant must pay 5000 Dhs to obtain the service.
After submitting and approving the submitted appeal, the payment link will be forwarded to the registered email to complete the payment. The link will be valid for 30 days.
6 Months
5000 AED
The complainants(Patients'&Patients 1st degree relatives&representatives) and the defendant practitioners
The service is limited to medical complainants and the defendant practitioners may submit appeal requests.
Governance & Risk Management Department
Customer Care
Transactional
Director General Sector
400-19-006-001
Auxiliary
This service enables patients, their relatives or their representatives to submit medical complaints related to diagnosis, treatment or other medical procedures received in EHS hospitals and healthcare or specialized centers.
This service enables customers to submit their complaints and feedback on various topics related to the services provided by EHS, staff, service provision methods, the work environment, etc. The complaints/feedback usually come as a result of failure to obtain a required service, non-compliance with the standards, or employees' behavior. EHS evaluates each complaint and takes the appropriate action.
This service provides individuals or organizations with answers and responses to their queries and provides clarification about various aspects related to EHS' scope of work, including the services provided, service provision locations, the status of transactions and general inquiries about EHS functions. EHS responds to all the inquiries.
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