Ramadan Mubarak! To find out the working hours of health facilities click here
The Services of “Examination of Medical Fitness for Residency Visa” will be Temporarily Stopped for Maintenance Activity on Thursday, 16 March 2023 from 9:00 PM till 10:00 PM
Residents of Ras Al Khaimah and the northern regions can visit Al Nakheel Health Center to benefit from treatment and preventive services, starting from February 27, 2023, after closing Al Shamal Health Center.
Our valued customers, We would like to inform you that the pediatrics orthopedics surgery clinic, which is working on every Monday from 09:00 am until 02:30 pm in Saqr hospital - Ras Al Khaimah, To learn more about the services provided in the hospital click here
Our valued customers, We would like to inform you that the pediatrics hematology and oncology clinic has opened which is working on Tuesdays and Thursdays from 09:00 am until 02:30 pm in Saqr hospital - Ras Al Khaimah, To learn more about the services provided in the hospital click here
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This service enables the medical complainants and the defendant practitioners to submit their requests to appeal or grievance against the decision of the Medical Liability Committee. These requests will be reconsidered by the Supreme Committee for Medical Liability, whose decision will be final.
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The customer submits the Grievance/ appeal letter through the available channels.
The necessary requirements are ensured to be met in the grievance/ appeal letter.
The Grievance letter will reported via the electronic system of the Higher Medical liability committee, along with the related documents.
The customer recieve the link to complete the payment procedures.
The customer will be informed that the case has been investigated and the necessary action taken.
The committee will then study the case and all the attached documents and communicated with the concerned person.
The customer will be informed about the supreme committee decree.
The complainants and the defendant practitioners
The service of appeal request will be accepted within a maximum of 30 days from the date of receiving the response of the Medical Liability Committee.
The Grievance/ Appeal letter must be reported within a period not exceeding 30 days from the date of the legal notification.
The Grievance/ letter can be filed by the patient, his/her parents, first degree relatives or the person assigned by the patient or his/her family or by the practitioner complained against.
The Grievance/ appeal details must be clear, with name, address and contact details of the complainant must be clearly stated.
The reason of grievance/ appeal must be clearly stated, and Medical reports should be attached.
The decree issued by the supreme liability committee is final.
Governance & Risk Management Department
Director General Sector
Complaints and Medical Liability
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The complianant and the defendant practioner may submit appeal request.
The appeal must be filed no later than 30 days after being legally informed about the medical liability report.
The duration varies depending on the type and nature of the medical complaint, but in general it takes about 6 months.
No, as the decision of the Supreme Committee is considered the final.
No, According to the latest decrees and updates, the applicant must pay 5000 Dhs to obtain the service.
After submitting and approving the submitted appeal, the payment link will be forwarded to the registered email to complete the payment. The link will be valid for 30 days.