Alert:

We Would like to inform you that Waqa Medical Examination Center’s last working day will be Thursday, 27 August 2026, and the center will be officially closed effective Friday, 28 August 2026.

We would like to inform you that the X-ray equipment maintenance project at Mareeshid Health Center will commence on Friday, 7 August 2026. During the maintenance period, weekend on-call X-ray services will be temporarily transferred to Al Madinah Health Center to ensure the continuity of emergency radiology services until the maintenance work is completed and the service resumes.

We would like to inform you that Muhaisnah Health Center will undergo emergency maintenance for a period of two months, subject to extension, effective Monday, 3 August 2026. During the maintenance period, temporary changes to the health center's operating hours and selected services will be implemented.

We would like to inform you that dental treatment services at Al-Salama Health Center are temporarily stopped due to maintenance work. Accordingly, dental services will be moved from Al-Salama Health Center to Al-Khazan Health Center.

We would like to inform you that the Orthopedic Clinic has been opened at Kuwait Hospital – Dubai

Your browser is outdated! For the best experience, please update to a latest version.

Submit Complaints

Print Download
Start Service

This service enables customers to submit their complaints and feedback on various topics related to the services provided by EHS, staff, service provision methods, the work environment, etc. The complaints/feedback usually come as a result of failure to obtain a required service, non-compliance with the standards, or employees' behavior. EHS evaluates each complaint and takes the appropriate action.

Service Process

  • 1

    log in with your UAE PASS account.

  • 2

    Submits the complaint or observation.

  • 3

    Complainant is informed of the proposed solution.

Conditions & Requirements

  1. Complain submitted are limited to those related to the scope of work of the Emirates Health Services Corporation.

  2. The Corporation is committed to maintaining the confidentiality of the information provided by the customer

  3. Personal information ( Valid Emirates ID - email - Contact number )

  4. Text of the complaint and details.

FAQ’s

Service completion duration


Urgent complaints: within 1 working day
Normal complaints: within 5 working days
Complex complaints:  within 15 working days

Service Fees

Free

Service channels

  • Service Delivery Centers
  • Call Center
  • Email
  • EHS Website
  • Live Chat
  • Social Media Channels

Target audience

All categories of customers.

Service Limitations

Complaints/ feedback must be related to the EHS scope of work.

Service Provision Timings

  • Service centers according to their work
  • Other channels are available 24 hours a day, 7 days a week

Service Type

Transactional

Sub Service Type

Variation

Required Documents

  1. Valid Emirates ID

Service locations

  • Call Center: 8008877
  • Various service delivery sites spread across the country and available on the institution's website via the following links: https://www.ehs.gov.ae/ar/services/health-care-facilities
  • Email: info@ehs.gov.ae
  • EHS Website: www.ehs.gov.ae
  • EHS social media channels
  • Electronic chat is available via the website.
  • The institution's website: www.ehs.gov.ae

For assistance, get in touch through

Call: 800 8877

Related Services

Request to Appeal Against the Decision of Medical Liability Committee

This service enables the medical complainants and the defendant practitioners to submit their requests to appeal or grievance against the decision of the Medical Liability Committee. These requests will be reconsidered by the Supreme Committee for Medical Liability.

Start Service
Submit Medical Complaints

This service enables patients, their relatives or their representatives to submit medical complaints related to diagnosis, treatment or other medical procedures received in EHS hospitals and healthcare or specialized centers.

Start Service
Submit Inquiries

This service provides individuals or organizations with answers and responses to their queries and provides clarification about various aspects related to EHS' scope of work, including the services provided, service provision locations, the status of transactions and general inquiries about EHS functions. EHS responds to all the inquiries.

Start Service

Do you think this content is helpful?

Have you used our services at our service center or digitally recently?