Alert:

The Service of “Medical Fitness” will be Temporarily Stopped for Maintenance Activity on Tuesday, 11 June 2024 from 9:00 PM till 9:30 PM

The residency medical examination service will be permanently closed at the Ajman Public Health Center starting on June 3, 2024. You can go to the Mushairef Center or Al Nuaimiya Center for the residency medical examination.

The residency medical examination service will be permanently closed at the Fujairah Public Health Center starting June 3, 2024. You can go to the Al Amal Center or the Mena Tower Center for the residency medical examination.

Dear customers, the residency medical examination service will be permanently closed at the following public health centers: (Ajman, Ras Al Khaimah, Umm Al Quwain, and Fujairah), starting from June 3, 2024.

The residency medical examination service will be permanently closed at the Umm Al Quwain Public Health Center, starting June 3, 2024. You can go to Al Mudar Center for the residency medical examination.

Submit Complaints and Feedback

This service enables customers to submit their complaints and feedback on various topics related to the services provided by the EHS, staff, service provision methods, the work environment, etc. The complaints/feedback usually result from the failure to obtain a required service, non-compliance with the standards, or employee conducts. EHS assesses each complaint and takes the appropriate action.

Service Process


Conditions & Requirements

There are no conditions/requirements for the submission of complaints or feedback by customers

Complaints/ feedback must be related to the EHS scope of work. Complaints/feedback out of EHS's scope of work will not be answered and the customer will be directed to the entity concerned

EHS is committed to maintaining the confidentiality of information provided by customers


FAQ’s

Service completion duration

The time required to reply  to a complaint varies according to the category of the complaint as follows:
Urgent complaints: within 1 working day
Normal complaints: within 3 working days
Complex complaints:  within 5 working days


Service Fees

Free


Service channels

  1. Service Delivery Centers
  2. Call Center
  3. Email
  4. EHS Website
  5. Live Chat
  6. Social Media Channels

Target audience

The service is available for all categories of customers.


Service Limitations

Complaints/ feedback must be related to the EHS scope of work.


Service Provision Timings

  • Service Provision Centers: as per their working hours
  • Other channels: available 24 hours a day/7 days a week

Department name

Customer Happiness Department


Main Service

Customer Care


Service Type

Transactional


Service Classfication

  • G2G
  • G2B
  • G2C

Sector name

Finance & Support Services Sector


Service Code

400-35-002-000


Sub Service Type

Variation


Required Documents

  1. The required information includes:

    • Customer name

    • Customer contact number or email address

    • Complaint/feedback details, when using email, website, live chat or social media channels

Service locations

  1. Call Center: 8008877
  2. Service Provision Centers in the UAE available through the following links: https://www.ehs.gov.ae/ar/services/health-care-facilities
  3. Email: info@ehs.gov.ae
  4. EHS Website: www.ehs.gov.ae
  5. Live Chat available through website
  6. EHS social media channels

For assistance, get in touch through

Call: 800 8877

Related Services

Request to Appeal Against the Decision of Medical Liability Committee

This service enables the medical complainants and the defendant practitioners to submit their requests to appeal or grievance against the decision of the Medical Liability Committee. These requests will be reconsidered by the Supreme Committee for Medical Liability, whose decision will be final.

Start Service
Submit Medical Complaints

This service enables patients, their relatives or their representatives to submit medical complaints related to diagnosis, treatment or other medical procedures received in EHS hospitals and healthcare or specialized centers.

Start Service
Submit Suggestions

This service enables customers to submit their suggestions and ideas on various aspects related to EHS's scope of work, including the services provided, services provision methods, the work environment, or the employees. EHS studies and evaluate these suggestions and responds to the customers.

Start Service

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