Submit Complaints and Feedback

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This service enables customers to submit their complaints and feedback on various topics related to the services provided by the EHS, staff, service provision methods, the work environment, etc. The complaints/feedback usually result from the failure to obtain a required service, non-compliance with the standards, or employee conducts. EHS assesses each complaint and takes the appropriate action.

Service Process

Conditions & Requirements

There are no conditions/requirements for the submission of complaints or feedback by customers

Complaints/ feedback must be related to the EHS scope of work. Complaints/feedback out of EHS's scope of work will not be answered and the customer will be directed to the entity concerned

EHS is committed to maintaining the confidentiality of information provided by customers

FAQ’s

Service completion duration

The time required to reply  to a complaint varies according to the category of the complaint as follows:
Urgent complaints: within 1 working day
Normal complaints: within 3 working days
Complex complaints:  within 5 working days

Service Fees

Free

Service channels

  1. Service Delivery Centers
  2. Call Center
  3. Email
  4. EHS Website
  5. Live Chat
  6. Social Media Channels

Target audience

The service is available for all categories of customers.

Service Limitations

Complaints/ feedback must be related to the EHS scope of work.

Service Provision Timings

  • Service Provision Centers: as per their working hours
  • Other channels: available 24 hours a day/7 days a week

Department name

Customer Happiness Department

Main Service

Customer Care

Service Type

Transactional

Service Classfication

  • G2G
  • G2B
  • G2C

Sector name

Finance & Support Services Sector

Service Code

400-35-002-000

Sub Service Type

Variation

Required Documents

  1. The required information includes:

    • Customer name

    • Customer contact number or email address

    • Complaint/feedback details, when using email, website, live chat or social media channels

Service locations

  1. Call Center: 8008877
  2. Service Provision Centers in the UAE available through the following links: https://www.ehs.gov.ae/ar/services/health-care-facilities
  3. Email: info@ehs.gov.ae
  4. EHS Website: www.ehs.gov.ae
  5. Live Chat available through website
  6. EHS social media channels

For assistance, get in touch through

Call: 800 8877

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