EHS hospitals & health centers will operate during the UAE 52st national day holiday according to those timings: Click here
Our valued client, Al Rams Health Center in Ras Al Khaimah has been reopened.
The following Health Center have been reopened: Alfaseel Family Health Promotion - Fujairah, Alnahwa Health Center - Sharjah, Shees Health Center - Sharjah, Shawka Health Center - Sharjah, Wadi Esfini - Ras Al Khaimah, From November 20, 2023
Alfaseel Family Health Promotion Center in Fujairah and Alnahwa Helth Center in Sharjah have been closed from November 6, 2023 until further notice, You can go to the alternative health centers: Al Lulueyah Health Center in Sharjah - Kalba Health Center - Murishid Health Center in Fujairah - Al Madina Health Center in Fujairah)
Our valued clients, We announce the partial closure of Musheirif Health Center Temporarily and for 3 months The Children growth and vaccination follow-up, antenatal care and general medicine will be transferred to Obaid Al Helo Center
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This service enables customers to submit their complaints and feedback on various topics related to the services provided by the EHS, staff, service provision methods, the work environment, etc. The complaints/feedback usually result from the failure to obtain a required service, non-compliance with the standards, or employee conducts. EHS assesses each complaint and takes the appropriate action.
The customer submits his/her complaint or feedback through one of the available channels
The concerned department and the adequacy of the information will be determined. The complainant will be contacted for further details if necessary
The validity of the complaint will be ascertained and the customer will be notified of receipt of his/her complaint
The complaint will be evaluated and the complainant will be notified with the proposed solution
Should the solution be to the satisfaction of the customer, the complaint will be considered resolved. Appropriate short and long-term actions will be established to ensure that the same complaint will not be repeated
Should the complainant not be satisfied with the proposed solution, he/she may file an appeal and transfer it to the higher authorities at EHS
The time required to reply to a complaint varies according to the category of the complaint as follows:Urgent complaints: within 1 working dayNormal complaints: within 3 working daysComplex complaints: within 5 working days
The service is available for all categories of customers.
Complaints/ feedback must be related to the EHS scope of work.
There are no conditions/requirements for the submission of complaints or feedback by customers
Complaints/ feedback must be related to the EHS scope of work. Complaints/feedback out of EHS's scope of work will not be answered and the customer will be directed to the entity concerned
EHS is committed to maintaining the confidentiality of information provided by customers
Customer Happiness Department
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Yes, of course you can file a complaint with the Emirates Health Services, as the EHS has a clear policy on dealing with complaints and finding solutions. Fairness, objectivity and confidentiality are taken into consideration. You can file a complaint through any of the following channels:
The EHS has assigned trained employees to meet the needs of its customers. Their main tasks are to follow up on customers' requirements and handle their complaints and suggestions. These trained employees are completely independent from the sectors that provide the services. EHS has also provided an integrated system to handle complaints by implementing the requirements and conditions of the ISO 10002:2014 International Standard. "