Alert:

We would like to inform you that Al Salama Health Center will be temporarily closed from Friday, 10 October 2025 until Sunday, 12 October 2025. During this period, Al Khazan Health Center will be open instead, according to the following schedule: Friday: 7:30 AM – 12:00 PM, 17:00 PM – 22:00 PM Saturday & Sunday: 8:00 AM – 13:00 PM, 17:00 PM – 22:00 PM

We would like to inform you that Falaj Al Mualla Health Center – Umm Al Quwain has been transferred to the Initiatives of the UAE President, may Allah protect him, and is no longer under the facilities of Emirates Health Services.

We would like to inform you that radiology services at Al Madam Health Center will be temporarily suspended due to maintenance work and will be notified of any updates regarding the resumption of service later.

We would like to inform you that Al Quoz Center will operate in a trial opening phase from July 21 to 25, 2025 (Monday to Friday | 9:00 AM to 5:00 PM) and the official launch of the center is scheduled for 28th July 2025.

We would like to inform you that the schedule for healthy children's vaccinations at Wadi Al Helo Health Center will be changed starting from August 1, 2025. Vaccinations will be available every Tuesday and Thursday from 08:00 AM to 02:30 PM.

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This service provides individuals or organizations with answers and responses to their queries and provides clarification about various aspects related to EHS' scope of work, including the services provided, service provision locations, the status of transactions and general inquiries about EHS functions. EHS responds to all the inquiries.

Service Process

  • 1

    log in with your UAE PASS account.

  • 2

    Submits suggestion.

  • 3

    Responding to customer inquiries.


Conditions & Requirements

  1. Inquiries submitted are limited to those related to the scope of work of the Emirates Health Services Corporation.

  2. The Corporation is committed to maintaining the confidentiality of the information provided by the customer

  3. Text of the inquiry and its details in case of using email, website, online chat, or social media sites to submit the inquiry.


FAQ’s

Service completion duration

1 Working day


Service Fees

Free


Service channels

  • Service Delivery Centers
  • Call Center
  • Email
  • EHS Website
  • Customer Happiness Centers
  • Live Chat
  • Social Media Channels

Target audience

All categories of customers.


Service Limitations

Inquiries should be related to EHS's scope of work.


Service Provision Timings

  • Service centers according to their work
  • Other channels: 24/7

Service Type

Transactional


Sub Service Type

Variation


Required Documents

  1. Valid Emirates ID

Service locations


For assistance, get in touch through

info@ehs.gov.ae

Provide Reference data (Government Entities)

Customers can inquire about the other organizations that accessed their health card reference data in EHS via

https://services.ehs.gov.ae/SSO/EnquiryHistory

Related Services

Submit Complaints and Feedback

This service enables customers to submit their complaints and feedback on various topics related to the services provided by EHS, staff, service provision methods, the work environment, etc. The complaints/feedback usually come as a result of failure to obtain a required service, non-compliance with the standards, or employees' behavior. EHS evaluates each complaint and takes the appropriate action.

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Submit Suggestions

This service enables customers to submit their suggestions and ideas on various aspects related to EHS's scope of work, including the services provided, services provision methods, the work environment, or the employees. EHS studies and evaluate these suggestions and responds to the customers.

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Submit Medical Complaints

This service enables patients, their relatives or their representatives to submit medical complaints related to diagnosis, treatment or other medical procedures received in EHS hospitals and healthcare or specialized centers.

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