This service provides individuals or organizations with answers and responses to their queries and provides clarification about various aspects related to EHS' scope of work, including the services provided, service provision locations, the status of transactions and general inquiries about EHS functions. The EHS uses this service to reply to all such inquiries.

Service Process

Conditions & Requirements

Inquiries should be related to EHS's scope of work. In cases of inquiries outside of EHS's scope , the customer will be redirected to the entity concerned

EHS is committed to maintaining the confidentiality of information provided by customers


Service completion duration

Call Center: immediate, providing the response is available
Service Provision Centers: immediate, providing the response is available
Email: within 2 working days
Website: within 2 working days
Live Chat: immediate, providing the response is available
Social Media Channels: immediate, providing the response is available

Service Fees


Service channels

  1. Service Delivery Centers
  2. Call Center
  3. Email
  4. Live Chat
  5. Social Media Channels

Target audience

The service is available for all categories of customers.

Service Limitations

Inquiries should be related to EHS's scope of work.

Service Provision Timings

  • Service Provision Centers: as per working hours
  • Electronic channels: available 24 hours per day/7 days a week

Department name

Customer Happiness Department

Main Service

Customer Care

Service Type


Service Classfication

  • G2G
  • G2B
  • G2C

Sector name

Finance & Support Services Sector

Service Code


Sub Service Type


Required Documents

  1. The required information includes:

    • Customer name

    • Customer contact number or email address

    • The inquiry details when using email, website, live chat or social media channels

Service locations

  1. Call Center: 8008877
  2. Healthcare Facilities in the UAE available through the following links:
  3. Email:
  4. EHS Website
  5. Live Chat available through website
  6. EHS social media channels

For assistance, get in touch through

Provide Reference data (Government Entities)

Customers can inquire about the other organizations that accessed their health card reference data in EHS via

Related Services

Request to Appeal Against the Decision of Medical Liability Committee

This service enables the medical complainants and the defendant practitioners to submit their requests to appeal or grievance against the decision of the Medical Liability Committee. These requests will be reconsidered by the Supreme Committee for Medical Liability, whose decision will be final.

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Submit Medical Complaints

This service enables patients, their relatives or their representatives to submit medical complaints related to diagnosis, treatment or other medical procedures received in EHS hospitals and healthcare or specialized centers.

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Submit Complaints and Feedback

This service enables customers to submit their complaints and feedback on various topics related to the services provided by the EHS, staff, service provision methods, the work environment, etc. The complaints/feedback usually result from the failure to obtain a required service, non-compliance with the standards, or employee conducts. EHS assesses each complaint and takes the appropriate action.

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