We would like to inform you that Al Qurayyah Health Center will be closed from October 3, 2024 to March 3, 2025, with the aim of improving and developing the center.
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This service provides individuals or organizations with answers and responses to their queries and provides clarification about various aspects related to EHS' scope of work, including the services provided, service provision locations, the status of transactions and general inquiries about EHS functions. The EHS uses this service to reply to all such inquiries.
The customer submits his/her inquiry through any of the available channels
If the inquiry is received through any of the direct channels (call center, service provision center or live chat), the reply will be made directly, providing the answer is available
If the answer is not available, the concerned department will be contacted to reply to the inquiry, and the customer then get the feedback within 2 working days
If the inquiry is received through other channels (website, e-mail or social media), the customer will receive the feedback within 2 working days
Inquiries should be related to EHS's scope of work. In cases of inquiries outside of EHS's scope , the customer will be redirected to the entity concerned
EHS is committed to maintaining the confidentiality of information provided by customers
EHS's Call Center operates 24 hours a day, 7 days a week.
Inquiries and requests can expect a response within 2 working days.
Call Center: immediate, providing the response is available Service Provision Centers: immediate, providing the response is available Email: within 2 working daysWebsite: within 2 working days Live Chat: immediate, providing the response is available Social Media Channels: immediate, providing the response is available
Free
The service is available for all categories of customers.
Inquiries should be related to EHS's scope of work.
Customer Happiness Department
Customer Care
Transactional
Finance & Support Services Sector
400-35-003-000
Variation
info@ehs.gov.ae
Customers can inquire about the other organizations that accessed their health card reference data in EHS via
This service enables customers to submit their suggestions and ideas on various aspects related to EHS's scope of work, including the services provided, services provision methods, the work environment, or the employees. EHS studies and evaluate these suggestions and responds to the customers.
This service enables patients, their relatives or their representatives to submit medical complaints related to diagnosis, treatment or other medical procedures received in EHS hospitals and healthcare or specialized centers.
This service enables customers to submit their complaints and feedback on various topics related to the services provided by the EHS, staff, service provision methods, the work environment, etc. The complaints/feedback usually result from the failure to obtain a required service, non-compliance with the standards, or employee conducts. EHS assesses each complaint and takes the appropriate action.
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