Submit Medical Complaints

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This service enables patients, their relatives or their representatives to submit medical complaints related to diagnosis, treatment or other medical procedures received in EHS hospitals and healthcare or specialized centers.

Service Process

1

log in with your UAE PASS account.
2

Fill the complaint details, and submit the complaint request.
3

The Facility at which the complainant was treated will be contacted
4

The complainant will be contacted to supply any other medical reports related to the subject of the complaint
5

The defendant will be summoned to a hearing
6

The committee will meet to discuss and complaint related reports
7

The Customer will be informed that the case has been investigated, the committee decision will be forwarded to him, and the necessary actions will be taken

Conditions & Requirements

Complaints must be filed within a period not exceeding 3 years from the incident
Complaints can be filed by the patient, his/her parents, first degree relatives or the person assigned by the patient or his/her family
Complaints must be submitted via the medical complaints digital system.
The subject of the complaint must be clearly stated, including the name of the patient, name of the health facility and name/s of medical staff, if possible
Medical reports should be attached
Cause of complaint must be clearly stated
An ID proving the complainant's relationship with the patient is required

FAQ’s

Who is entitled to file a medical complaint?

Can I file a complaint on behalf of someone else?

What is the expected period of time to resolve a medical complaint?

What's the permitted period in which a complaint can be filed?

How can I submit a complaint through the electronic medical complaints system?

Service completion duration

12 weeks

Service Fees

Free

Service channels

EHS Website

Target audience

Patients of all ages who have received medical services at government healthcare facilities

Patient Relatives & Representatives

Service Limitations

The service is limited to complaints from those who received medical services in EHS facilities, their relatives and first-degree relatives, or their representatives.

Service Provision Timings

24/7

Service Type

Transactional

Sub Service Type

Variation

Required Documents

Valid Emirates ID
Available medical reports

Play the video to help you apply the service

Service locations

The EHS Website

For assistance, get in touch through

Provide Reference data (Government Entities)

provided to government Entities only by providing reference data for service beneficiaries

https://www.ehs.gov.ae/en/services/partnership-management-system

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