EHS hospitals & health centers will operate during the UAE 52st national day holiday according to those timings: Click here
Our valued client, Al Rams Health Center in Ras Al Khaimah has been reopened.
The following Health Center have been reopened: Alfaseel Family Health Promotion - Fujairah, Alnahwa Health Center - Sharjah, Shees Health Center - Sharjah, Shawka Health Center - Sharjah, Wadi Esfini - Ras Al Khaimah, From November 20, 2023
Alfaseel Family Health Promotion Center in Fujairah and Alnahwa Helth Center in Sharjah have been closed from November 6, 2023 until further notice, You can go to the alternative health centers: Al Lulueyah Health Center in Sharjah - Kalba Health Center - Murishid Health Center in Fujairah - Al Madina Health Center in Fujairah)
Our valued clients, We announce the partial closure of Musheirif Health Center Temporarily and for 3 months The Children growth and vaccination follow-up, antenatal care and general medicine will be transferred to Obaid Al Helo Center
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This service enables patients, their relatives or their representatives to submit medical complaints related to diagnosis, treatment or other medical procedures received in EHS hospitals and healthcare or specialized centers.
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Register in the digital-services, create user name and password (If not yet registered), and login "If using digital channels"
Fill the complaint details, and submit the complaint request.
The Facility at which the complainant was treated will be contacted
The complainant will be contacted to supply any other medical reports related to the subject of the complaint
The defendant will be summoned to a hearing
The committee will meet to discuss and complaint related reports
The Customer will be informed that the case has been investigated, the committee decision will be forwarded to him, and the necessary actions will be taken
Free
12 weeks
Patients of all ages who have received medical services at government healthcare facilities
Patient Relatives & Representatives
The service is limited to complaints that have not exceeded 3 years. The medical complaints can be submitted within a period of 3 years from the date of the incident related to the complaint
Complaints must be filed within a period not exceeding 3 years from the incident
Complaints can be filed by the patient, his/her parents, first degree relatives or the person assigned by the patient or his/her family
Complaints must be submitted via the medical complaints digital system.
The subject of the complaint must be clearly stated, including the name of the patient, name of the health facility and name/s of medical staff, if possible
Medical reports should be attached
Cause of complaint must be clearly stated
An ID proving the complainant's relationship with the patient is required "If the complaint is submitted by the patient relatives"
Governance & Risk Management Department
Director General Sector
Complaints and Medical Liability
400-19-006-000
Transactional
Variation
G2C
Average rating : From 0 users
Any patient who received treatment in EHS facilities.
A complaint should be submitted only by the patient, the patient's parents or first degree relatives, or by the person appointed by the patient's relatives.
The duration varies depending on the type and nature of the medical complaint, but in general it takes about 12 weeks.
Complaints must be filed no later than 3 years after the incident.
Follow the following steps:
1. Login to the system, or do registration for the first time.
2. Start a new complaint (All basic user details will be populated ""saved during registration"").
3. Provide the required details and Submit.
4. Once the complaint is submitted, it will be forwarded to the concerned medical facility.
5. The concerned facility take necessary actions to resolve the complaint.
6. You will be notified of the resolution and will be forwarded to you.
7. If no action is taken within 5 days by the complainant, the complaint could be closed.
8. If the clinical complaint cannot be solved at facility level, it will be forwarded to EHS Medical Liability Section for further actions."