About the Service
This service enables patients, their relatives or their representatives to submit medical complaints related to diagnosis, treatment or other medical procedures received in EHS hospitals and healthcare or specialized centers.
View FAQ Click here
Patients of all ages who have received medical services at government healthcare facilities
Patient Relatives & Representatives
Conditions & Requirements
Complaints must be filed within a period not exceeding 3 years from the incident
Complaints can be filed by the patient, his/her parents, first degree relatives or the person assigned by the patient or his/her family
Complaints must be submitted in writing on the approved form, or through the medical complaints digital system.
In case of submitting the complaint in writing, it must be signed, with name, address and contact details of the complainant clearly stated.
The subject of the complaint must be clearly stated, including the name of the patient, name of the health facility and name/s of medical staff, if possible
Medical reports should be attached
Cause of complaint must be clearly stated
An ID proving the complainant's relationship with the patient is required ""If the complaint is submitted by the patient relatives""