Due to maintenance work at the Dubai Specialized Dental Center, pediatric dental services were transferred to Al Muhaisnah Health Center, and general and emergency treatment services were transferred to Primary Health Care Centers (Hor Al Anz, Al Ittihad, Al Muhaisnah, Al Awir), starting from March 4, 2024, for 6 months. The working hours of the Dubai Specialized Dental Center have changed, find out by clicking here.

The Service of “Medical Fitness” will be Temporarily Stopped for Maintenance Activity on Monday, 4 March 2024 from 9:00 PM till 10:00 PM

Dear customers, the Family Promotion Health Center in Ras Al Khaimah has been closed from 17 January 2024, and you can go to the Abdullah Bin Ali Al Sharhan Health Center.

The Service of “Medical Fitness” will be Temporarily Stopped for Maintenance Activity on Friday, 12 January 2024 from 9:00 PM till 11:00 PM

Alfaseel Family Health Promotion Center in Fujairah and Alnahwa Helth Center in Sharjah have been closed from November 6, 2023 until further notice, You can go to the alternative health centers: Al Lulueyah Health Center in Sharjah - Kalba Health Center - Murishid Health Center in Fujairah - Al Madina Health Center in Fujairah)

This service enables customers to schedule an appointment with a doctor at any of the primary healthcare centers and hospitals of the Emirates Health Services, as well as to manage, reschedule or cancel appointments

Service Process

Conditions & Requirements

There are no requirements and the service enables patients to book appointments in a fast and easy way. * Appointments in specialized hospitals and Outpatient clinics require a referral from a primary healthcare or emergency departmentsor other EHS hospitals.

Appointments in specialized hospitals and clinics require a referral from a primary healthcare or emergency center


Service completion duration

2 - 5 minutes

Service Fees


Service channels

  1. Call Center
  2. EHS Website
  3. EHS Application
  4. Service Centers (Primary Healthcare Centers)

Target audience

Patients (of all ages)

Service Limitations

Booking appointments for hospitals and outpatient clinics requires transfer from the Primary Healthcare Centers or Emergency departments or hospital inpatient department or other EHS hospitals

Service Provision Timings

Department name

Hospitals Department

Main Service

Health Registration and Medical Records

Service Classfication

  • G2C

Sector name

Clinical Services Sector

Service Code


User Guides

  • Please check the user guide (PDF) for using the system in order to apply for the service.
  • Download

Required Documents

  1. To book an appointment via the Customer Happiness Center in EHS health facilities, a copy of the patient's valid ID or the patient's health file number.

  2. To book via digital channels via EHS website or EHS smart application you need to registering via the UAE pass

Service locations

  1. EHS website
  2. EHS Application
  3. EHS Call Center: 8008877
  4. EHS Primary Healthcare Centers
  5. EHS Hospitals
  6. EHS Dental Centers.
  7. Further information is available in this link:

For assistance, get in touch through

Provide Reference data (Government Entities)

provided to government Entities only by providing reference data for service beneficiaries

Related Services

Request for a Medical Report

This service enables patients to request a medical report of their health condition or disease for the purpose of submission to third parties.

Start Service

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