Alert:

Ramadan Kareem, To find out the working hours of health facilities during the month of Ramadan Click here

Due to maintenance work at the Dubai Specialized Dental Center, pediatric dental services were transferred to Al Muhaisnah Health Center, and general and emergency treatment services were transferred to Primary Health Care Centers (Hor Al Anz, Al Ittihad, Al Muhaisnah, Al Awir), starting from March 4, 2024, for 6 months. The working hours of the Dubai Specialized Dental Center have changed, find out by clicking here.

This service enables customers to submit their suggestions and ideas on various aspects related to EHS's scope of work, including the services provided, services provision methods, the work environment, or the employees. EHS studies and evaluate these suggestions and responds to the customers.

Service Process


Conditions & Requirements

There are no conditions/requirements for submitting suggestions by customers

Suggestions shall be related to the EHS scope of work. For suggestions/ideas out of EHS scope, the customer will be directed to the entity concerned

EHS is committed to maintaining the confidentiality of information submitted by customers


FAQ’s

Service completion duration

Within 14 working days


Service Fees

Free


Service channels

  1. Service Delivery Centers
  2. Call Center
  3. Email
  4. EHS Website
  5. Live Chat
  6. Social Media Channels

Target audience

The service is available for all categories of customers


Service Limitations

Suggestions shall be related to the EHS scope of work.


Service Provision Timings

  • Service Provision Centers: during working hours
  • Other channels: available 24 hours/7 days a week

Department name

Customer Happiness Department


Main Service

Customer Care


Service Type

Transactional


Service Classfication

  • G2G
  • G2B
  • G2C

Sector name

Finance & Support Services Sector


Service Code

400-35-001-000


Sub Service Type

Variation


Required Documents

  1. The required information includes:

    • Customer name

    • Customer contact number or email address

    • The suggestion details when using email, website, live chat or social media channels

Service locations

  1. Call Center: 8008877
  2. Healthcare Facilities in the UAE available through the following links: https://www.ehs.gov.ae/ar/services/health-care-facilities
  3. Email: feedback@ehs.gov.ae
  4. EHS website
  5. Live Chat available through the website
  6. EHS social media channels

For assistance, get in touch through

Call: 800 8877

Related Services

Submit Inquiries

This service provides individuals or organizations with answers and responses to their queries and provides clarification about various aspects related to EHS' scope of work, including the services provided, service provision locations, the status of transactions and general inquiries about EHS functions. The EHS uses this service to reply to all such inquiries.

Start Service
Submit Medical Complaints

This service enables patients, their relatives or their representatives to submit medical complaints related to diagnosis, treatment or other medical procedures received in EHS hospitals and healthcare or specialized centers.

Start Service
Submit Complaints and Feedback

This service enables customers to submit their complaints and feedback on various topics related to the services provided by the EHS, staff, service provision methods, the work environment, etc. The complaints/feedback usually result from the failure to obtain a required service, non-compliance with the standards, or employee conducts. EHS assesses each complaint and takes the appropriate action.

Start Service

Do you think this content is helpful?

Have you used our services at our service center or digitally recently?