We would like to inform you that Al Qurayyah Health Center will be closed from October 3, 2024 to March 3, 2025, with the aim of improving and developing the center.
The Patient Portal and EHS Mobile App eServices will be unavailable for maintenance from 10:00 PM on Friday, October 4, 2024, to 12:00 PM on Saturday, October 5, 2024. We apologize for any inconvenience.
Other languages
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We would like to hear your openion on our new design
Would you like to explore our latest page design? You have to option to revert to the previous version at any time
This service enables customers to submit their suggestions and ideas on various aspects related to EHS's scope of work, including the services provided, services provision methods, the work environment, or the employees. EHS studies and evaluate these suggestions and responds to the customers.
The customer submits his/her suggestion through the available channels
The suggestion is assessed, classified, and submitted to the specialized business entity. The customer might be contacted for further details
The suggestion is investigated; then the customer will be informed of any decisions
If the suggestion is accepted, an implementation plan is created
The best suggestions that are implemented are recognized and honored
There are no conditions/requirements for submitting suggestions by customers
Suggestions shall be related to the EHS scope of work. For suggestions/ideas out of EHS scope, the customer will be directed to the entity concerned
EHS is committed to maintaining the confidentiality of information submitted by customers
The Emirates Health Services has implemented an integrated system that handles all suggestions. All employees have signed non-disclosure agreements and they are also monitored for their levels of compliance and dedication to implementing the system.
Customers can currently file their suggestions or opinions in either Arabic or English, however more language options will be provided in the future.
Within 14 working days
Free
The service is available for all categories of customers
Suggestions shall be related to the EHS scope of work.
Customer Happiness Department
Customer Care
Transactional
Finance & Support Services Sector
400-35-001-000
Variation
This service enables patients, their relatives or their representatives to submit medical complaints related to diagnosis, treatment or other medical procedures received in EHS hospitals and healthcare or specialized centers.
This service enables customers to submit their complaints and feedback on various topics related to the services provided by the EHS, staff, service provision methods, the work environment, etc. The complaints/feedback usually result from the failure to obtain a required service, non-compliance with the standards, or employee conducts. EHS assesses each complaint and takes the appropriate action.
This service enables the medical complainants and the defendant practitioners to submit their requests to appeal or grievance against the decision of the Medical Liability Committee. These requests will be reconsidered by the Supreme Committee for Medical Liability, whose decision will be final.
Have you used our services at our service center or digitally recently?