Ramadan Kareem, To find out the working hours of health facilities during the month of Ramadan Click here
Due to maintenance work at the Dubai Specialized Dental Center, pediatric dental services were transferred to Al Muhaisnah Health Center, and general and emergency treatment services were transferred to Primary Health Care Centers (Hor Al Anz, Al Ittihad, Al Muhaisnah, Al Awir), starting from March 4, 2024, for 6 months. The working hours of the Dubai Specialized Dental Center have changed, find out by clicking here.
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The Federal Authority for Identity, Citizenship, Customs & Port Security was awarded a 5 star rating by the Global Star Rating System for Services on 14/04/2022
This service enables customers to submit their suggestions and ideas on various aspects related to EHS's scope of work, including the services provided, services provision methods, the work environment, or the employees. EHS studies and evaluate these suggestions and responds to the customers.
The customer submits his/her suggestion through the available channels
The suggestion is assessed, classified, and submitted to the specialized business entity. The customer might be contacted for further details
The suggestion is investigated; then the customer will be informed of any decisions
If the suggestion is accepted, an implementation plan is created
The best suggestions that are implemented are recognized and honored
There are no conditions/requirements for submitting suggestions by customers
Suggestions shall be related to the EHS scope of work. For suggestions/ideas out of EHS scope, the customer will be directed to the entity concerned
EHS is committed to maintaining the confidentiality of information submitted by customers
The Emirates Health Services has implemented an integrated system that handles all suggestions. All employees have signed non-disclosure agreements and they are also monitored for their levels of compliance and dedication to implementing the system.
Customers can currently file their suggestions or opinions in either Arabic or English, however more language options will be provided in the future.
Within 14 working days
Free
The service is available for all categories of customers
Suggestions shall be related to the EHS scope of work.
Customer Happiness Department
Customer Care
Transactional
Finance & Support Services Sector
400-35-001-000
Variation
This service provides individuals or organizations with answers and responses to their queries and provides clarification about various aspects related to EHS' scope of work, including the services provided, service provision locations, the status of transactions and general inquiries about EHS functions. The EHS uses this service to reply to all such inquiries.
This service enables patients, their relatives or their representatives to submit medical complaints related to diagnosis, treatment or other medical procedures received in EHS hospitals and healthcare or specialized centers.
This service enables customers to submit their complaints and feedback on various topics related to the services provided by the EHS, staff, service provision methods, the work environment, etc. The complaints/feedback usually result from the failure to obtain a required service, non-compliance with the standards, or employee conducts. EHS assesses each complaint and takes the appropriate action.
Have you used our services at our service center or digitally recently?