Alert:

We would like to inform you that Al Qurayyah Health Center will be closed from October 3, 2024 to March 3, 2025, with the aim of improving and developing the center.

The Patient Portal and EHS Mobile App eServices will be unavailable for maintenance from 10:00 PM on Friday, October 4, 2024, to 12:00 PM on Saturday, October 5, 2024. We apologize for any inconvenience.

This service enables customers to submit their suggestions and ideas on various aspects related to EHS's scope of work, including the services provided, services provision methods, the work environment, or the employees. EHS studies and evaluate these suggestions and responds to the customers.

Service Process


Conditions & Requirements

There are no conditions/requirements for submitting suggestions by customers

Suggestions shall be related to the EHS scope of work. For suggestions/ideas out of EHS scope, the customer will be directed to the entity concerned

EHS is committed to maintaining the confidentiality of information submitted by customers


FAQ’s

Service completion duration

Within 14 working days


Service Fees

Free


Service channels

  1. Service Delivery Centers
  2. Call Center
  3. Email
  4. EHS Website
  5. Live Chat
  6. Social Media Channels

Target audience

The service is available for all categories of customers


Service Limitations

Suggestions shall be related to the EHS scope of work.


Service Provision Timings

  • Service Provision Centers: during working hours
  • Other channels: available 24 hours/7 days a week

Department name

Customer Happiness Department


Main Service

Customer Care


Service Type

Transactional


Service Classfication

  • G2G
  • G2B
  • G2C

Sector name

Finance & Support Services Sector


Service Code

400-35-001-000


Sub Service Type

Variation


Required Documents

  1. The required information includes:

    • Customer name

    • Customer contact number or email address

    • The suggestion details when using email, website, live chat or social media channels

Service locations

  1. Call Center: 8008877
  2. Healthcare Facilities in the UAE available through the following links: https://www.ehs.gov.ae/ar/services/health-care-facilities
  3. Email: feedback@ehs.gov.ae
  4. EHS website
  5. Live Chat available through the website
  6. EHS social media channels

For assistance, get in touch through

Call: 800 8877

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